Concerns and Complaints

We have a strong commitment towards working positively in partnership with the whole school community. From time to time, something may go wrong, or you may think we can do something better. If you have a concern about something, please come and discuss it with us, so that your concern does not need to develop into a formal complaint. However, if we cannot resolve your concern, then we understand the need to have a more formal procedure in place so that their is a clear and transparent process for us all.

A copy of this can be found, using this link:

Concern and Complaint Procedure

We have a policy that covers any allegations made against staff or volunteers working in the Academy, which can be downloaded from the link below:

Focus-Trust РAllegations against Staff and Volunteers 

We also have a policy in place to help out employees who have concerns over any wrong doing within the Academy or the Trust. This can be downloaded via the link below:

Focus Trust HR РWhistle Blowing Policy